 | Terms And Conditions |  |
About Us CN Group LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
CN Group LTD
Newspaper House,
Dalston Road,
Carlisle,
Cumbria,
CA2 5AU,
United Kingdom
Phone: 01228 612326
Fax:
Email: webmaster [at] cngroup [dot] co [dot] uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 5 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01228 612326 (International +44 01228 612326) or fax us on or write to us at
Newspaper House,
Dalston Road,
Carlisle,
Cumbria,
CA2 5AU,
United Kingdom
ORDER TRACKING
If at any time you wish to contact us in respect of the status of your order, please contact us at the address shown below, by telephone (+441768 866797) or by e-mail: webmaster [at] cngroup [dot] co [dot] uk.
Please ensure that you have your tracking number to hand as supplied on your receipt following placement of order. We may not be able to provide the required information without this tracking number. |
Privacy Policy Your privacy is important to us. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. The details which you provide about yourself and any other information which identifies you ("Personal Information") are held on the system and used for operational purposes, for example producing orders, processing card payments and monitoring the use of the system. Your card details are processed by WorldPay and you are therefore bound by their terms and conditions that should be read before completing a transaction. By moving through to complete the order, you thereby unreservedly accept all terms and conditions of use as laid out by CN Group Ltd on this page. We may use your Personal Information to inform you of new features, services, products and special offers from CN Group Ltd associated companies, publications and radio stations as well as selected partners. We will however not pass your Personal Information to any third party other than WorldPay who will carry out your transaction.
If you do not wish to receive such material, you must tell us by sending us an email to webmaster@cngroup.co.uk or writing to us at:
New Media House,
Hartness Road,
Gilwilly Industrial Estate,
Penrith,
Cumbria,
CA11 9BD.
We will not disclose your personal details to third parties except as outlined above or in the unlikely event that we are required to do so by court order or other legal requirement. Please note that we may transfer your data to persons outside the EEA, but we will only do so in accordance with applicable data protection legislation. You confirm that you will only enter personal information about yourself and that such information is true. Our site uses cookies. Cookies are pieces of information that are transferred to and stored on your computer. The use of cookies is common in the computer industry. We use cookies in two ways: (a) per-session cookies - these are used while you are logged on to the Web Site and do not store any personal information; (b) an auto logon cookie - this stores some personal information in order to allow you automatically to log on auto. In no circumstances do we collect any data that is not directly related to use of the Web Site (so, for example, we do not record other sites that you have visited), but we may track patterns of behaviour of visitors to the Web Site.
If you have any comments or questions on privacy, please contact us by e-mail at webmaster@cngroup.co.uk |
| Returns Policy We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to CN Group within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. |
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